Carrie Beckstrom and Kristina Valera from ADP’s ProBusiness learning organization talk about the challenges of capturing data and turning it into information that can be used to improve training, show value and provide a competitive differentiator

• “I was shocked, the stuff that was taking literally 4 to 5 hours to do was taking me 15 seconds, and it was so much more complete.” - Kristina Valera, Lead Learning Consultant, ADP ProBusiness Division

• “I have to supply key metrics on a dashboard, it is a five minute exercise to get the data. It is something you can easily show to an executive. The fact that we can show how we are performing against like businesses is very powerful.” That is something we never had before.” - Carrie Beckstrom, Learning Services and Marketing Communications Director, ADP ProBusiness Division

• “The capability of the system is fantastic in allowing us, at the touch of a finger, to get us what we need.” - Kristina Valera, Lead Learning Consultant, ADP ProBusiness Division

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Michelle Lavigne, Senior Training Consultant with LaSalle Bank Corporation, discusses how her team got involved with Knowledge Advisors and how Metrics That Matter helped them save time and measure the effectiveness of their training programs.

• “We were impressed with KnowledgeAdvisors and specifically Metrics that Matter because it allows us to go beyond smile sheet information and show the value of training across the board, not just class by class.” -Michelle Lavigne, Senior Training Consultant, LaSalle Bank Corporation

• “Our management was amazed that we could provide this sort of information. They were very impressed that we had taken the initiative to collect this information versus being told to collect this information.” -Michelle Lavigne, Senior Training Consultant, LaSalle Bank Corporation

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Donald L. Kirkpatrick, the legendary author of The Four Levels of Learning Measurement model, tells his story of how he developed the model and his views about KnowledgeAdvisors and Metrics that Matter to support his model.

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